Legal
Last updated 15 August 2026
CoolerScout watches the inside of beverage coolers so shop staff know when a shelf needs restocking. This policy explains exactly what that involves, in plain terms. If anything here is unclear, email privacy@coolerscout.com and we'll answer it.
A mobile phone number, and a name if you give us one. The phone number is how you sign in — we text you a code instead of asking you to invent a password. We do not ask for, and cannot see, a password.
Each camera takes one still photograph of the inside of the cooler it is mounted in, on a schedule you control (five minutes by default). Those photographs are sent to our servers, checked for empty shelf space, and then deleted.
Photographs are deleted automatically after four hours. This is enforced in two places: the service deletes each cooler's older frames every time a new one arrives, and the storage itself expires anything that survives that. We are not building an archive of pictures of your premises.
The cameras point into a cooler cabinet at close range. They are not security cameras, they do not record video or audio, and they are not intended or suitable for watching people. If a camera can see anything beyond the cooler it is mounted wrong — move it.
For each photograph we keep the outcome — which shelf slots were stocked, low, or empty, and when. This carries no image. It is what makes history and trends possible, and it is kept for up to 30 days on the Single and Store plans, 90 days on Chain.
Each camera reports that it is alive, what WiFi network it joined, how strong the signal is, its local network address, and its firmware version. This is what lets the app tell you a camera has gone offline instead of quietly showing you stale information.
To tell you when a shelf is empty, to show you the picture that decision was based on, to show you which shelves empty most often, and to let you know when a camera has stopped reporting. That is the whole list.
We do not sell your data, and we do not use it for advertising. We do not use your shelf photographs to train models for anyone else's benefit.
Everything runs in Amazon Web Services in the United States. Alerts are delivered by Amazon SNS (email and text) and by Expo's push service (notifications to your phone). These providers process data on our instructions to deliver the service, and for nothing else.
Everything travels over HTTPS. Photograph storage is encrypted and blocks all public access — images are only ever served through short-lived private links.
Cameras hold no cloud credentials. Each one is issued its own token at setup, valid only for uploading pictures of its own cooler and reporting its own health. Removing a camera in the app revokes that token immediately. Sign-in codes and session tokens are stored as hashes, never in plain form, and your session lives in your phone's Keychain.
We text you a code when you sign in. That is the only unprompted message we send. Standard message rates may apply. We do not send marketing texts.
CoolerScout is a tool for retail businesses and is not directed at children. We do not knowingly collect information from anyone under 13.
If this policy changes in a way that affects what we collect or how long we keep it, we will say so in the app before the change takes effect. The date at the top always reflects the current version.